The website www.timoulayhotel.com facilitates booking online. We recommend you carefully read and understand the terms and conditions before using our services. By accessing and using our services, you agree to legally comply with these terms and conditions and possible modifications to which they are subject periodically. We reserve the right to modify these terms and conditions at any time and such changes will take effect once published on the website.
The general conditions of sale are expressed in several languages but in case of dispute, only the French version shall prevail.
When the reservation is confirmed by Hotel Timoulay & Spa Agadir and after confirmation of the validity and accuracy of data in your credit card for payment, you shall be irrevocably linked to your reservation by clicking on the button Confirm Reservation on our site. We will send you confirmation of your reservation by e-mail to the address you have provided and we urge you, to this end, to ensure the validity of the latter. You will receive this confirmation within 8 business hours after your reservation request.
The currency in which prices are displayed is the Euro or the Moroccan dirham. However, these prices converted into Euro are used only as an indication. The only real and accurate prices that are binding on our Web site are those expressed in the local currency, namely the Moroccan dirham. That is, the deposit shall be charged to your credit card in Morrocan dirham.
The confirmation sent by e-mail is proof of the validity of your reservation. It contains all information concerning this reservation. Please read carefully and verify all information contained in our e-mail confirmation to make sure they conform to your reservation. You have to present the confirmation e-mail upon arrival at the hotel.
When making a reservation on our website, you must send us information about your credit card such as its number and expiration date.
The payment of a deposit is required to confirm your reservation, according to the conditions laid down by Hotel Timoulay & Spa Agadir. This shall be clearly explained and detailed on our website during your booking process before you click the button Confirm your reservation. Once your reservation is confirmed, a deposit clearly specified during the booking process shall be taken directly from your credit card. The payment currency is the Moroccan dirham.
This security deposit shall be charged by Hotel Timoulay & Spa Agadir, as it will appear on your credit card statement under the trade name of Societé Tataroust S.A. of Hotel Timoulay & Spa Agadir, acting by virtue of a collecting power of attorney on behalf of Tataroust S.a. company If your reservation is not confirmed, no amount shall be charged on your credit card. We accept payment cards such as Eurocard, MasterCard and international and Moroccan VISA. In no case Hotel Timoulay & Spa Agadir shall be held responsible for any exchange commissions performed by your bank. The balance of the hotel room (s) reserved hotel (s) and all other costs arising out of your stay must be paid upon arrival at the hotel in local currency.
We strongly urge you to read our cancellation policy outlined on our website prior to booking. Once your reservation is confirmed, you shall be irrevocably bound by the cancellation policy. In case of cancellation, we advise you to directly contact us as soon as possible to minimize the penalties and fees you will be charged.
if cancellation charges are applied, the hotel shall, in accordance with the cancellation terms and conditions of Hotel Timoulay & Spa Agadir explained before booking, charge on your credit card the due cancellation fee.
Nonetheless, the foregoing shall in no case be applicable to non-refundable fares for which no cancellation or refund can take place.
We have adopted the SSL encryption to secure and optimally protect data on your credit card. However, when transmitting data, we shall not be held liable for losses or interruptions of service resulting from an error on your part. If you use our services via a computer that does not belong to you, be sure to disconnect from our site.
To protect your information, our privacy statement explains what the information we collect from you is destined for. By using Our Services you have read and agreed to be bound by the terms of our privacy policy.
By using our services, you agree to abide by the laws, statutes and regulations regarding the use of our site and therefore we shall not be held responsible for any failure to comply with them.
It is also your responsibility to obtain a valid visa (if necessary) and to comply with the medical and customs regulations of Morocco.
Without prejudice to what has been mentioned above, in the event Hotel Timoulay & Spa Agadir has by virtue of a court or competent jurisdiction order to pay you damages, then you must accept that the sum of these damages shall in no case exceed the amount paid for your reservation at the hotel.
However, these terms and conditions are in no means intended to limit your rights as a consumer pursuant to the laws in force, nor to exclude or limit the liability of Hotel Timoulay & Spa Agadir, in case of death or physical injury resulting from negligence on the part of Hotel Timoulay & Spa Agadir.
• Cancellation more than 2 days from the date of arrival: Security deposit refunded.
• Cancellation less than or equal to 2 days from the date of arrival: Security deposit will be retained.
• Early check-out: the first night will be charged.
• Conditions of the NRF offer: Offer non refundable, non cancellable and not modifiable with a prepayment of the total stay at the time of booking.
Unless otherwise specified, the software necessary for our services or available on and used by our website, as well as intellectual property rights (including copyright) of content, information or material on our website, are an exclusive property of Hotel Timoulay & Spa Agadir, its suppliers or its contractors.
These terms and conditions of use and delivery of our services shall subject to and governed by the Moroccan law. Any dispute arising under these terms of use and from our services should only be brought to the attention of the competent authorities in Agadir, Morocco.
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